New support offers
Perigee now proposes additional support offers in order to better answer to your needs.
| MAE | Gold | Platinum | |
| Access to online support (PWS) | x | x | x |
| Remote technical assistance 9am-6pm Monday to Friday except bank holidays | x | x | x |
| Case management within two open hours for critical incidents | x | x | x |
| Free disposal of major releases ( 1 to 2 per year) | x | x | x |
| Installation of patches and fixes | x | x | x |
| Creation of your list of test cases with your cooperation | x | x | |
| Duplication of your production instance on our network | x | x | |
| Update of the hosted instance with production data | Once a year | Twice a year | |
| Support assessment with a dedicated project manager | Bimonthly |
Monthly | |
| Test cases played when you decide (based on test cases list validated) | Once a year |
Twice a year | |
| Priority on critical incidents : Call back within 2 hours | x | ||
| Possibility to send PSS evolution requests through PWS (specific access) | x |
AEM : Applicative and evolutive maintenance
For additional information on these offers, please contact support@perigee.fr
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